Clear policies for a smooth and reliable experience.
Due to the nature of research materials, all sales by Peach State Peps LLC are final. Refunds, replacements, or credits are available only for a nonconforming product or a documented Peach State Peps LLC fulfillment error reported within 7 calendar days after the carrier-confirmed delivery date.
Change-of-mind returns, ordering mistakes, opened products, and products mishandled or stored outside the recommended conditions are not eligible. Do not send anything back without a Return Merchandise Authorization (RMA).
For an eligible and documented claim, Peach State Peps LLC may replace the affected product, issue store credit, or refund the applicable purchase price. If return shipping is required because of our documented fulfillment error, we will provide or cover it.
Open the package and verify its contents promptly after carrier-confirmed delivery.
Photograph the shipping box, packing materials, and each affected or incorrect item. Keep the packaging while the claim is reviewed.
Send your order number, a description, and the supporting photos to peachstatepepsllc@gmail.com
We will confirm whether the claim qualifies and provide the approved remedy and any RMA or return instructions.
Claims submitted more than seven calendar days after carrier-confirmed delivery are not eligible for a replacement, credit, or refund.
Email us as soon as possible with your order number. If fulfillment has not begun, we will attempt to cancel the order and return the confirmed payment. Once packing or label generation has begun, cancellation is not guaranteed and may be unavailable.
Customers are responsible for providing a complete and accurate shipping address. Peach State Peps LLC is not responsible for delay, loss, misdelivery, non-delivery, or return-to-sender caused by an incorrect or incomplete address. Review the recipient name, street number, unit or apartment, city, state, and ZIP code before checkout. Contact us immediately if a correction is needed. After label generation, any rerouting is controlled by the carrier and cannot be guaranteed.
Check the mailbox, front door, parcel locker, lobby, building office, household members, and nearby neighbors. Allow 24 hours for an early delivery scan, then contact the local carrier office for the recorded scan location before emailing us with the findings.
An order shipped to the address entered at checkout is considered correctly fulfilled. A complimentary replacement or refund is not provided for refusal or an incorrect or incomplete address. If the package returns to us and is eligible for reshipment, the customer must confirm a complete address and pay the new shipping charge. Original shipping charges are nonrefundable.
